User Agreement governing your use of bos911 services and betting platform
For the purposes of these Terms and Conditions, the following definitions apply:
By creating an account on bos911, accessing our platform, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy and Responsible Gaming Policy. If you do not agree with any part of these terms, you must not use our services.
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the platform. Your continued use of bos911 services after changes are posted constitutes your acceptance of the modified terms. We recommend reviewing these terms periodically to stay informed of any updates.
To use bos911 services, you must meet all of the following eligibility requirements:
You must be at least 21 years of age at the time of account registration. bos911 strictly enforces this age restriction and requires identity verification (KYC) before allowing withdrawals. Accounts found to belong to individuals under 21 will be immediately closed, and any funds will be forfeited.
You must be a resident of Indonesia and physically located within Indonesian territory when accessing our services. Users attempting to access bos911 from jurisdictions where online gambling is prohibited may have their accounts suspended.
You must have the legal capacity to enter into binding contracts under Indonesian law. You represent that you are not under any legal disability that would prevent you from entering this agreement.
You are permitted to hold only one account on bos911. Creating multiple accounts or using accounts belonging to others is strictly prohibited and will result in immediate termination of all associated accounts and forfeiture of balances.
bos911 is committed to preventing underage gambling. All users must complete identity verification (KYC) by submitting a valid Indonesian identity card (KTP) and a recent photograph before their first withdrawal. Our verification team reviews all submissions to confirm age and identity. Providing false documents or misrepresenting your age is illegal and will result in permanent account closure and notification to relevant authorities.
To create a bos911 account, you must provide accurate, current, and complete information including your full legal name as it appears on your Indonesian identity card, valid email address, mobile phone number, date of birth, and residential address in Indonesia. You agree to update this information promptly if it changes.
You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login information with any third party. You agree to notify us immediately if you suspect any unauthorized access to or use of your account. bos911 is not liable for any losses resulting from unauthorized use of your account if you have failed to maintain adequate security.
bos911 requires all users to complete Know Your Customer (KYC) verification before processing withdrawals. You must submit clear copies of your Indonesian identity card (KTP) and a recent photograph (selfie) for verification. Our team typically completes verification within 24 hours for legitimate accounts. Failure to complete KYC verification will result in withdrawal restrictions until verification is successfully completed.
All account information must match the identity documents provided during KYC verification. Deposits and withdrawals must be made from payment methods registered in your legal name only. Third-party deposits or withdrawals are strictly prohibited and will result in transaction rejection and potential account suspension.
bos911 accepts deposits via Indonesian bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Danamon, and other major Indonesian banks) and e-wallet services (OVO, DANA, GoPay). The minimum deposit amount is Rp 50,000. Maximum deposit limits vary by payment method and account status. All deposits are processed in Indonesian Rupiah (IDR).
Deposits via Indonesian bank transfers during banking hours (Monday-Friday, 08:00-16:00 WIB) are typically credited to your account within 5-15 minutes. Deposits made outside banking hours or on weekends and public holidays will be processed on the next banking day. E-wallet deposits are usually processed within 5 minutes regardless of time or day.
Withdrawals can only be made to bank accounts or e-wallet accounts registered in your verified legal name. The minimum withdrawal amount is Rp 100,000. Maximum withdrawal limits are Rp 50,000,000 per transaction and Rp 100,000,000 per day. All withdrawal requests require prior completion of KYC verification.
Withdrawal requests are processed within 5-15 minutes during Indonesian banking hours for verified accounts in good standing. Withdrawals requested outside banking hours will be processed on the next banking day. First-time withdrawals may require additional verification and take up to 24 hours to process.
All deposits must be wagered at least once (1x rollover) before withdrawal is permitted. This requirement helps prevent money laundering and ensures compliance with anti-fraud regulations. Deposits with active bonus balances may have higher wagering requirements as specified in the bonus terms.
Withdrawals must be made using the same payment method and account used for deposits whenever possible. If you deposited via BCA, your withdrawal must be to your verified BCA account. This policy prevents financial fraud and ensures regulatory compliance.
All bets are final once confirmed. You are responsible for checking the accuracy of your bet selections, stake amounts, and odds before confirming any wager. bos911 does not accept responsibility for user errors in bet placement.
Sports betting odds are subject to change without notice until the bet is confirmed. Maximum payout limits apply to all sports bets and vary by sport, league, and event. Detailed rules for specific bet types (single bets, accumulators, mix parlay, over/under, handicap betting) are available in our sportsbook section. In the event of match cancellations, postponements, or venue changes, specific rules govern bet settlements as detailed in our comprehensive sports betting rules.
All casino games use certified Random Number Generators (RNG) to ensure fair and unpredictable outcomes. Return to Player (RTP) percentages are displayed for each game and represent long-term statistical averages, not guarantees for individual sessions. Maximum bet limits and maximum win limits apply to casino games and vary by game type and provider.
Results for all togel markets (Togel Singapore, Togel Hongkong, Togel Sydney, Togel Macau, etc.) are determined by official third-party lottery draws. bos911 does not control or influence lottery outcomes. In cases of disputed results, official draw results from the respective lottery authority are final and binding.
Maximum daily payout limits apply across all betting activities. The maximum total payout from all winning bets combined is Rp 500,000,000 per day. Individual bet maximum payout limits vary by game type and are displayed before bet confirmation.
Bonuses and promotions are offered at bos911's sole discretion. Unless otherwise specified, bonuses are available only to verified accounts in good standing. Only one bonus may be active per account at any time unless explicitly stated in the promotion terms.
All bonuses carry wagering requirements that must be met before bonus funds or associated winnings can be withdrawn. Wagering requirements vary by promotion and are clearly stated in each promotion's terms. Typical wagering requirements range from 5x to 30x the bonus amount depending on the promotion type.
Different game types contribute differently toward wagering requirements. Slots typically contribute 100%, sports betting contributes 50-100% depending on odds, table games contribute 10-20%, and some games may be excluded entirely from bonus wagering. Specific contribution rates are detailed in each promotion's terms.
Bonus abuse, including but not limited to creating multiple accounts to claim bonuses repeatedly, coordinated betting patterns, or exploiting system errors, is strictly prohibited. bos911 reserves the right to void bonuses, cancel bets, and close accounts engaged in bonus abuse without prior notice.
bos911 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. In the event of promotional errors (such as incorrect bonus amounts or terms), bos911 reserves the right to correct the error and adjust accounts accordingly.
bos911 is committed to promoting responsible gaming and providing tools to help users maintain control over their betting activities. We encourage all users to view betting as entertainment, not as a way to make money, and to never wager more than they can afford to lose.
All users have access to deposit limits (daily, weekly, monthly), session time limits, reality check reminders, and loss limits. These tools can be activated through your account settings. Limits take effect immediately when activated and can only be increased after a 7-day cooling-off period.
Users who feel they need a break from betting can activate self-exclusion for periods of 30 days, 90 days, 180 days, or permanently. During self-exclusion, your account will be locked and you will not be able to place bets or access your account. Self-exclusion can be requested by contacting our support team. For comprehensive responsible gaming support and resources, please visit our dedicated Responsible Gaming page.
The following activities are strictly prohibited on bos911 and will result in immediate account suspension and potential legal action:
While bos911 strives to provide continuous service availability, we do not guarantee uninterrupted access to the platform. We are not liable for losses resulting from platform downtime, technical issues, maintenance periods, or circumstances beyond our reasonable control.
bos911 is not responsible for delays, errors, or failures in payment processing caused by third-party payment providers, banks, or e-wallet services. We are also not liable for game malfunctions caused by third-party game providers, though we will make reasonable efforts to resolve such issues.
You acknowledge that gambling involves financial risk and that losses are possible. bos911 is not responsible for any financial losses you incur through use of our services. You are solely responsible for your betting decisions and for ensuring compliance with any applicable local laws regarding online gambling.
In no event shall bos911's total liability to you for all claims arising from your use of our services exceed the amount of funds in your account balance at the time the claim arose.
You may close your account at any time by contacting our customer support team. Upon account closure, you must withdraw any remaining balance. Accounts with zero balance will be closed immediately. Accounts with pending wagering requirements or active bonuses may have restrictions on immediate withdrawal.
bos911 reserves the right to suspend or terminate your account at any time for violation of these Terms and Conditions, fraudulent activity, abuse of bonuses, or any other reason we deem necessary to protect the integrity of our platform. In cases of account termination for cause, we reserve the right to forfeit account balances and withhold withdrawals pending investigation.
Accounts with no login activity for 12 consecutive months will be classified as inactive. Inactive accounts with remaining balances will be charged a monthly maintenance fee of Rp 50,000 or 10% of the balance, whichever is lower, until the account is reactivated or the balance reaches zero.
These Terms and Conditions are governed by and construed in accordance with international gaming regulations applicable to bos911's operating license. Users agree that bos911 operates under international jurisdiction and that any disputes will be subject to international arbitration rather than Indonesian courts.
In the event of any dispute arising from your use of bos911 services, you agree to first attempt resolution through our customer support team. If the dispute cannot be resolved through support, you may request escalation to our management team. Disputes that remain unresolved after management review may be submitted to independent mediation.
Any claim or dispute regarding bet settlements, account issues, or other platform matters must be submitted to bos911 within 30 days of the date the issue arose. Claims submitted after this period will not be considered.
If you have questions about these Terms and Conditions or need assistance with your bos911 account, please contact us through the following channels:
Our customer support team operates 24 hours a day, 7 days a week, with fluent English and Bahasa Indonesia-speaking agents ready to assist you. For frequently asked questions and quick answers, please also visit our FAQ page.
All bos911 users must be at least 21 years old and complete KYC verification before withdrawals. We strictly enforce age restrictions to prevent underage gambling.
All deposits and withdrawals must use payment methods in your verified name only. We enforce strict security protocols to protect your funds and prevent fraud.
All games use certified RNG technology and display verified RTP percentages. We maintain transparent betting rules and settlement procedures for all game types.
All promotions clearly state wagering requirements, game contributions, and expiration dates. We encourage responsible bonus usage and prohibit bonus abuse.
You are responsible for maintaining your login credentials securely. Single account policy enforced—multiple accounts will result in termination.
Access deposit limits, session timers, self-exclusion tools, and professional support resources through your account or our Responsible Gaming page.
Our support team is available 24/7 to clarify any aspects of these Terms and Conditions
Visit Our FAQBy continuing to use bos911 after reviewing these Terms and Conditions, you confirm your understanding and acceptance of all provisions outlined above. These terms constitute a legally binding agreement between you and bos911. If you do not agree with any provision, you must immediately cease using our services and close your account.
bos911 reserves the right to update these Terms and Conditions at any time to reflect changes in our services, legal requirements, or operational practices. We will make reasonable efforts to notify users of significant changes via email or platform notification. However, it is your responsibility to review these terms periodically. The "Last Updated" date at the top of this page indicates when these terms were most recently revised.
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these terms, and the remaining provisions shall continue in full force and effect.
These Terms and Conditions are provided in English. While bos911 may provide translations for user convenience, the English version shall prevail in the event of any discrepancy or dispute regarding interpretation.